Privacy Policy

01Information we collect

Information you give us: your name, email address and WhatsApp number when you contact us, start a trial or order a plan, and any details you share in your messages, such as your device type.

Account information: the login details we create for you, your plan, number of devices and plan dates.

Payment information: payments are processed by third-party providers. We receive confirmation of your payment, such as the amount and a transaction reference. We do not receive or store your full card details.

Technical information: when you visit our website, our hosting provider and services may record basic data such as your IP address, browser type and pages visited. When you use the Service, our systems may record connection data such as IP address and device identifiers to run the Service and prevent misuse.

02How we use your information

We use your information to: create and manage your account; process orders and renewals; provide support and answer your questions; send you service messages, such as activation details or renewal reminders; keep the Service secure and prevent account sharing or fraud; and meet our legal obligations.

03Legal basis (EU and UK visitors)

Where data protection laws such as the GDPR apply, we process your information to perform our agreement with you, for our legitimate interests in running and securing the Service, to meet legal obligations, and with your consent where required.

04Sharing your information

We do not sell your personal information. We share it only with service providers that help us run the business, such as hosting, email, messaging and payment providers, and only as needed for them to provide their services. We may also share information if required by law.

05Cookies

Our website uses essential cookies and similar technologies to work properly and remember basic settings. We may use analytics tools to understand how the website is used. You can block or delete cookies in your browser settings.

06How long we keep information

We keep your information for as long as your account is active and for a reasonable period afterwards to handle renewals, support requests and our legal or accounting obligations. After that, we delete or anonymise it.

07Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain uses, and to receive a copy of your data. To make a request, contact us at support@bextflix.com. You may also have the right to complain to your local data protection authority.

08Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so please keep your login details private.

09Children

The Service is not intended for children under 18, and we do not knowingly collect information from them.

10Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed.

11Contact

For any privacy question or request, contact us at support@bextflix.com or on WhatsApp at +44 7848 161288.